If you have a complaint or are concerned about the treatment you have received from the doctors, Practice Nurse or Reception staff working in this Practice, please let us know. If you make your complaint in writing we will acknowledge the complaint, normally within two working days, and aim to investigate the issues raised within the next ten working days. A copy of your complaint will be sent to the Health & Social Care Board. We will then be in a position to offer an explanation, or a meeting with those involved. In investigating your complaint, we will aim to:
- Find out what happened and what went wrong
- Enable you to discuss the problem with those concerned, if you would like this
- Identify what we can do to prevent the problem happening again
- Ensure you receive an apology, where this is appropriate
You may also make your complaint directly to the Complaints Manager, The Health & Social Care Board, 12-22 Linenhall Street, Belfast BT2 8BS.
Certain professions such as the Treatment Room Nurse, District Nurse and Health Visitor are employed by South Eastern Health & Social Care Trust who is responsible for dealing with any complaints relating to these employees.
The building is owned and maintained by the South Eastern Health & Social Care Trust and any comments about the building itself should be directed to the Health Centre Facilities Manager, South & Eastern Health & Social Services Trust, Lisburn Health Centre, Linenhall Street, Lisburn BT28 1LU.